Maximizing Value for GROWTH COMPANIEs
At align5™, we are focused on building meaningful relationships with our clients and working with them to maximize value through their business.
We are highly selective in our engagement process and we choose to work with only those entrepreneurs who are aligned with our Core Values and are driven by a well-articulated vision for where they can take their company. By doing so, we ensure a high level of dedication to our clients and the outcomes we seek to achieve together.
align5 advises entrepreneurs and family enterprises on their path to maximize value in connection with the sale of their most prized asset. We are unlike any other investment banking firm, in that we combine our unique experience as entrepreneurs and advisors outside of investment banking with our rigorous sell-side process that is designed to maximize value in every transaction. Our results speak for themselves.
align5 isn’t a traditional consulting firm. Rather, its partners have deep operational expertise as well as many years of experience advising companies on a range of mission-critical business issues. As a result, our engagements are focused more on actionable coaching than on the delivery of empty advice, which is often the earmark of a typical consulting project.
Meet Our Team
John Ratliff is a co-founder and partner of align5 and is responsible for leading all of the firm’s strategic initiatives. Prior to founding align5, John was the President and CEO of Appletree Answers, a telephone answering service company he started in 1995 from his two-bedroom apartment in Wilmington, Delaware. John grew the company organically and through a series of acquisitions, growing the company to 24 US- based locations and 650 employees before it was sold to a strategic buyer in June 2012.
John is passionate about strategy, company culture and employee engagement. Along those lines, John leveraged the methodologies of the “Rockefeller Habits” to implement several strategic initiatives at Appletree (such as the Dream On program), which resulted in industry low turnover of about 18%, when compared to an industry average of 110%. John credits the implementation of these strategic initiatives with the tremendous growth in revenue and EBITDA over a roughly 4-year period, which ultimately led to the successful sale of the company.
In addition to his role with align5, John also currently serves as the CEO of GazellesPRO, the inner circle of Gazelles companies. John is also active in Virgin Unite, a charitable foundation created by Sir Richard Branson that is focused on improving the employee experience. In that capacity, John is involved with the foundation’s initiative on people and innovation.
John is a highly sought-after speaker to entrepreneurs and companies of all sizes on topics such as company culture, employee engagement, business strategy and acquisitions. John also brings expertise in designing and implementing business operating processes and systems to maximize the effectiveness of a company’s management team.
John has a BSBA in Marketing and Finance from the University of Delaware. He lives in Wilmington, Delaware, with his wife Lynne and their three young children. In his free time, John flies his TBM 850 single-engine turbo prop plane.
VP COACHING AND CONSULTING
Kevin leads the align5 Coaching Practice as the Vice President of Strategic Coaching and Consulting. Kevin was a leadership team member and Chief Operating Officer with Appletree Answers from 2006-2012 where he helped lead the company through unprecedented revenue growth of over 200% and implemented a world class culture, reducing voluntary turnover in a call center organization from over 100% to under 20%. During his tenure, the organization won the Why We Love Our Workplace Award from the Great Places to Work Institute and was named as a Best Place to Work in Delaware twice.
After graduating cum laude from Jefferson University with a BS in Human Resource Management, Kevin began his career at MBNA America and held various management positions in the Fraud and Credit areas, becoming an Assistant Vice President prior to joining Appletree. After Appletree Answers was acquired, he remained with the acquiring company and served as Vice President of Human Resources for North America, overseeing HR employee relations processes for over 11,000 team members in a publicly-traded company for the US and Canada. In his career, Kevin has extensive experience in leading successful teams to implement high-engaging cultures and his led over 30 successful acquisition implementations in both public and private organizations.
Kevin lives in North Coventry, Pennsylvania with his wife and two sons. He enjoys coaching youth baseball and basketball and spending time with his family down the shore in the summer. Kevin is also a passionate and die hard Philadelphia sports fan, including the Big 5 of college basketball.
President at align5 films
Pat Taggart leads align5 films, our video storytelling division. An award-winning documentary filmmaker, Pat believes that every company has a unique story to tell and doing so via video is the most impactful way to attract and retain customers and employees that perfectly fit a brand.
Focusing on people and doing so with creative simplicity has been Pat’s formula for nearly two decades of work with companies in all stages of growth and maturity.
It’s all about the story.
Ross is a coach on the align5 team and brings a wealth of experience across many disciplines. He combines the experience of military service, roles as a CEO, COO, CFO and entrepreneurship across a broad array of industries from Silicon Valley, CA to Silicon Hills, TX. For over a decade he has additionally impacted leading-edge executive education by building companies such as Singularity University & Growth Institute as well as teaching traditional business fundamentals at the College of Technology, University of Houston & Jones Graduate School of Business, Rice University. After working with over 200 startups, dozens of Fortune 500 enterprises, and 1000’s of executives, he found his passion scaling up mid-market turnarounds and growth-oriented companies.
Ross’ formal education includes a Bachelor of Science in Business Administration, Master of Technology in Futures Studies, and a Doctor of Psychology in Human Performance. He is currently compiling his unique expertise in process improvement, systemic innovation, and peak performance into a book titled, Momentum: Technology Protocols to Accelerate Your Business 10X (due out Summer 2021). When not working you can find him at the local gym learning mixed martial arts or at home playing sports and video games with his kids.
Chief Financial Officer
Denise Richmond is a co-founder and partner of align5 and leads the company’s finance, analysis and operations. Prior to founding align5, Denise was the Chief Financial Officer of Appletree Answers, an industry-leading telephone answering service founded by John Ratliff in 1995.
Denise began her career in public accounting, as a certified public accountant with Coopers & Lybrand and has held various positions in finance and accounting throughout her career. Denise received her B.S. in Business Administration, with a concentration in accounting, from The George Washington University, in Washington, D.C., and she is a Certified Public Accountant. Denise lives in Kennett Square, Pennsylvania, with her daughter.
Human Resources Coaching and Consulting
Emily provides specialized coaching and consulting in all aspects of Human Resources, company culture initiatives and the Dream On Program for align5. Prior to joining align5, Emily was the Director of Employee Experiences (also known as HR) at Appletree Answers from 2004-2012.
During her tenure, Appletree Answers experienced exceptional growth and a revamped company culture that led to a significant decrease in employee turnover. Appletree Answer’s signature Dream On Program was also launched during this time which made significant impacts on the culture and employee loyalty and dedication.
The organization won the Why We Love Our Workplace Award from the Great Place to Work Institute and was named as a Best Place to Work in Delaware twice.
The align5 team, led by John Ratliff, brings a unique perspective and approach to the merger and acquisition process. Blending decades of experience on both the buy and sell side, align5 works with growth company entrepreneurs and family enterprises to maximize value through acquisitions – both identifying and integrating companies as part of a strategic growth strategy, as well as ultimately finding the optimal acquisition partner when the time comes to sell.
Unlike other investment banking firms that have inherent conflicts due to competing interests within their firms, align5 works exclusively with entrepreneur-led, private companies in connection with strategic acquisitions (buy side) and strategic exits (sell side). Our focus and lack of conflict allows us to “swing for the fences” and ensure that we are entirely aligned with our clients’ interests.
Many advisory firms take an industry-specific approach, which tends to result in preconceived notions about likely buyers and valuation, and unfortunately means that entrepreneurs leave money on the table. Instead, at align5 we leverage our deep experience as entrepreneurs and advisors to work with creative, growth oriented entrepreneurs and owners in a variety of industries – from technology to B2B/B2C services and beyond. Our results tell the story – by focusing on unique, quality companies, we consistently deliver results that are well above industry norms.
If you are interested in learning more, please contact John Ratliff at firstname.lastname@example.org.
For examples of some of our recently closed transactions, please click here.
• Scaling Up (Rockefeller Habits 2.0)
• Building a Unique Company Culture
• Developing Genuine Employee Engagement Strategies
• Implementing Critical Operating Processes and Systems
• Executing a Buy-Side Acquisition Strategy
• Growth Company Finance
• Outsourced CFO Services
• Preparing to Exit
Meet Our Coaches
Our Core Values guide us in everything we do:
- Obsessed with Creating Amazing Experiences.
- Elevate the Entrepreneurial Spirit.
- Deliver Value with No Expectation of Return.
- Relentless Simplicity.
- Take Care of Each Other.
John Ratliff is a highly-sought after speaker on topics ranging from Company Culture and Employee Engagement to Growth Strategies. Check out the video of John leading a group of growth entrepreneurs through a strategic session on aligning toward different value propositions.